Refund policy
60-Day Satisfaction Guarantee
We stand behind the quality of Vitalon™ Pro. If you are not fully satisfied with your purchase, you can return it within 60 days of delivery for a full refund or replacement. Your satisfaction matters to us.
How to Return
Contact our support team at info@vitalonnaturals.com with your order number and a short reason for the return. We will quickly review your request and send return instructions.
Return Requirements
To qualify for a refund, the item must be:
- Unused and in original condition
- In its original packaging with all accessories
- Accompanied by proof of purchase
Note: For hygiene reasons, heavily used or damaged items (beyond normal testing) may not be eligible for a full refund. We reserve the right to inspect returns.
Refund Process
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 3–5 business days.
Exchanges
We replace only defective, damaged, or incorrect items. Contact us within 60 days — we will cover shipping for verified defects.
Shipping Costs
Defective or Damaged Items: We reimburse reasonable return shipping costs after verification.
Change of Mind Returns: Customer pays return shipping. Original shipping fees are non-refundable. For orders over $75, we recommend using trackable shipping or purchasing shipping insurance.
Non-Returnable Items
Digital downloads, gift cards, and personalized products cannot be returned or refunded.
Need Assistance?
We are here to help! Reach our support team anytime at info@vitalonnaturals.com.